Roster Response Officer
Would you like to work for an organisation that is making a difference?
We are Achieve Australia. Our mission is to achieve social inclusion for people with disability. Every day we work hard to deliver on the right of people with disability to achieve meaningful and valued lives.
With over 65 years' experience we are still innovating in disability accommodation and support; and we now have the opportunity for a Roster Response Officer to join our ranks
As a Roster Response Officer, you will be responsible for the deployment and optimisation of the labour workforce across Achieve Australia. You will provide a cost-effective rostering practice across the organisation that enhances service delivery, develop and manage the rostering system, along with providing end user training and support. To succeed you will need to be a fast learner, highly organised and be driven to achieve results.
What We Offer
- Salary packaging benefits exclusive for public benevolent institutions
- Great supportive team environment, with a constant learning focus
- Purposeful and value-driven work
- Heavily discounted gym membership
Roster Response Unit-Job Requirements
- Co-ordinating day-to-day rostering requirements across the organisation.
- Direct and allocate resources as needed, ensuring that business processes have been followed.
- Promote workforce efficiency and ensure that operational needs have been met.
- Minimise the workforce cost by using smart rostering principles.
- Escalate any shifts that are unable to be filled and/or service issues within appropriate time frames and procedures.
- Update and maintain VisiCase as changes occur.
To be successful in this role you will be required to address the following selection criteria:
- Excellent customer service focus.
- Build and maintain trust and confidence of stakeholders through consistent performance and delivering on services.
- Demonstrated communication skills incorporating the abilities of courtesy, diplomacy and confidentiality.
- Demonstrated ability to prioritise a demanding workload.
- Organisational and time management skills.
- Ability to work autonomously with minimal supervision.
- Knowledge of rostering systems, HR practices and award principles.
- Advanced computer literacy e.g. Excel.
- Workforce scheduling.
- Expertise in planning, problem solving, evaluation and co-ordination.
- Proficiency with workforce management tools.
- Rostering / scheduling / workforce planning experience.
Your application will be subject to a number of pre-employment checks; including a criminal history, medical assessment, professional reference checks, driving record et al. Applications will be assessed on merit.